Privacy policy

Privacy Policy


Welcome to www.mennandcosalon.in, owned and operated by MENN AND COLLEAGUE PRIVATE LIMITED (“Company,” “we,” “us,” or “our”) with its registered office at S 2 329A, Gilet Bazar, Varanasi, Uttar Pradesh, 221002.

At MENN & CO Salon, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, book an appointment, or use our salon services.

By accessing our website or availing our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information you provide directly to us, such as:

  • Name, phone number, and email address when booking appointments or joining memberships.
  • Billing address or payment details for prepaid or online bookings.
  • Feedback, reviews, or responses provided through customer surveys or support channels.

Device & Technical Information

When you browse our website, we may automatically collect:

  • IP address, browser type, device details, and pages visited.
  • Usage data via cookies or analytics tools to enhance your experience.

Service & Transactional Data

We may collect information related to:

  • Your past salon visits, preferred stylists, service history, and purchase of memberships or packages.
  • Customer support conversations, feedback, and transaction records for operational and quality purposes.

2. How We Use Your Information

We use your information for the following purposes:

  • Appointment Management: To confirm, modify, or cancel bookings and notify you about upcoming appointments or reminders.
  • Customer Service: To assist you with inquiries, complaints, or feedback regarding your salon experience.
  • Membership & Offers: To manage your membership status, renewals, loyalty rewards, and personalized offers.
  • Marketing & Promotions: To send promotional messages, offers, and updates about our salon services or new branches, if you have opted in.
  • Improvement of Services: To analyze preferences, improve customer experience, and develop new services or features.
  • Legal Compliance: To comply with applicable laws, regulations, and lawful government requests.

3. Disclosure of Information

Your personal information may be shared under the following limited circumstances:

  • With Service Partners: With trusted partners who assist in managing bookings, digital payments, SMS/email notifications, or feedback collection.
  • With Legal Authorities: When required by law or legal processes (e.g., subpoenas, investigations, or regulatory obligations).
  • Business Transitions: In case of mergers, acquisitions, or restructuring, your data may be transferred to the successor entity, ensuring continued protection under similar terms.

We do not sell, trade, or rent your personal data to third parties for marketing purposes.

4. Your Rights & Choices

  • Access & Update: You may access, update, or correct your personal details anytime by logging into your account or contacting us directly.
  • Opt-Out: You can unsubscribe from promotional messages by using the “unsubscribe” link in our emails or sending us an opt-out request.
  • Data Deletion: You may request the deletion of your data, subject to legal or regulatory retention obligations.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, or misuse.
While we strive for complete security, no online transmission is 100% secure; hence, we cannot guarantee absolute protection.

6. CCTV & In-Salon Privacy

For safety, hygiene, and service monitoring purposes, CCTV cameras may be installed in select areas of our salons.
These recordings are used strictly for security, training, and dispute resolution and are not shared publicly.
No surveillance is conducted in private treatment zones where customer privacy is expected.

7. Children’s Privacy

MENN & CO Salon’s website and services are intended for individuals 18 years and above. We do not knowingly collect personal data from minors.
If a child’s data is inadvertently collected, we will delete it immediately upon discovery.

8. Consent

By booking a service, registering an account, or visiting our website, you consent to:

  • The collection, processing, and storage of your information as outlined in this Privacy Policy.
  • Receiving essential notifications or transactional messages related to your appointments or memberships.

9. Changes to this Policy

We may revise this Privacy Policy periodically to reflect updates in our practices or compliance requirements.
All updates will be posted on this page with a revised “Effective Date.” Continued use of our website or services constitutes your acceptance of such changes.

10. Contact Us

For any privacy-related questions, concerns, or requests, please contact us at:

MENN AND COLLEAGUE PRIVATE LIMITED
S 2 329A, Gilet Bazar, Varanasi, Uttar Pradesh, 221002
📞 Toll-Free: 18008909566
📧 Email: enquiry@mennindia.com